At Heaven Sent Supermarket, we strive to provide our customers with the highest quality products and services. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and obligations.

1. Returns

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

Certain types of goods are exempt from being returned, including perishable items (such as food, flowers, newspapers, or magazines), personal care items, and hazardous materials.

Return Process

To initiate a return, please contact our customer service team at info@heavensentsupermarket.com with your order details. Our team will provide you with instructions on how to proceed with your return.

2. Refunds

Refund Eligibility

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original method of payment within [number of days] days.

Partial Refunds

Partial refunds may be granted for items that are:

• Not in their original condition, damaged, or missing parts for reasons not due to our error
• Returned more than [number of days] days after delivery

3. Late or Missing Refunds

If you have not received a refund yet:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank; there is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at info@heavensentsupermarket.com.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@heavensentsupermarket.com with your order details and a description of the issue.

5. Shipping Costs

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping for Exchanges

For exchanges, we will cover the shipping costs for sending the replacement item to you.

6. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

7. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: info@heavensentsupermarket.com

Postal Address:
Heaven Sent Supermarket